The customer service department is set up to help players keep track of their accounts and navigate the many rules of the online casino. This service is available at flexible hours set by the gaming establishment itself. At Casino Bau Collective, customer support can be contacted 24/7.

How can I get help and support?

To contact the online casino, you can use e-mail, a contact form, and direct chat with an advisor.

Messaging or e-mail: the tool par excellence for getting details of a specific request. It is accessible at all times, but the waiting time for replies is about 24 hours.

Chat: is a system integrated into the online casino. It allows you to chat directly with an online advisor, even in the middle of the night. It is the fastest way to get assistance. And above all it is free.

When to contact the online casino?

When you feel that a situation requires assistance from the online casino, do not hesitate to contact our customer service. These include problems with registration, deposits or withdrawals, difficulties accessing the player account, or a payment that does not arrive. If you have any questions about a game, a bonus, or the casino in general, ask our agent of the platform directly by filling in the order form below.